Using Pivot Point technology hundreds of users process and clear billions of dollars annually in premium and claims involving hundreds of markets and brokers worldwide. The Pivot Point System is available 24/7 and is globally supported 24/7. Pivot Point is 100% web based and you may access the entire system anywhere in the world as easily as you can from your office desk.
CATEX has implemented its systems throughout the world. In over 20 countries users of CATEX systems such as the Pivot Point Transaction Systems for brokers, reinsurers and managing general agencies work each day using the web-based underwriting and back office system to process over $4.5 billion annually in premiums and claims.
This proficiency with the system on the part of our users is accomplished by a detailed and intensive system implementation and training process that begins even before the system license agreement is signed. From its bases in London and Princeton, NJ, CATEX is able to interact in person with clients in the United States, Mexico, Bermuda, London and Europe. By augmenting personal meetings with web-based video and teleconference methods such as WebEx, GoToMeeting and Skype CATEX is able to create an extremely effective training and knowledge transfer process about the system and the business processes surrounding it.
CATEX office hours are such that personnel can conform to the needs of more distant clients during time periods of intensive training. CATEX has added the services of two consultants based in India and the Middle East, respectively, who are both intimately familiar with the CATEX Pivot Point System and with CATEX staff. From their forward positions in Beirut and Bangalore these individuals will bolster the already effective CATEX web implementation training efforts with an on-site presence as required.
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